A bearded man with glasses is opening the driver door to his Volkswagen.

Current customers

You may be financing your VW through
Volkswagen Retail Finance powered by Wells Fargo

Smiling couple stands next to parked Atlantic blue metallic VW Tiguan SEL R-Line at western off-highway food stop.

For auto financing on or after May 1, 2025, your account is powered by Wells Fargo. Log in or enroll in Wells Fargo Online® or on the Wells Fargo Mobile® app^⁠ with your Social Security number or Individual Taxpayer Identification number and date of birth.

Have questions related to your Volkswagen Retail Finance account? Browse FAQs.

Are you a lease customer? Did you start auto financing before May 1, 2025? You’re with Volkswagen Financial Services. Continue scrolling.

New to Volkswagen Financial Services?

Here's what’s next

Soon after you drive your VW off the lot, you’ll receive your account information—including your account number—in the mail. With your account number, you’ll be able to start making payments, enroll in AutoPay, and more on My Account.

How to make your first payment

You’ll need your account number to start making payments online. If your due date is approaching and you are still waiting for your account information to arrive, we recommend you make your first payment over the phone through our automated phone system.

Call + 1 800 428-4034 > Enter your Social Security number > select “Option 1.”

Bearded man with salmon beanie and shiny orange puffer jacket in conversation with woman at VW dealership.

Put account management in drive with My Account

A closeup view of the side rear of a Volkswagen with a woman sitting next to it laughing.

Access and manage all-things-Volkswagen Financial Services all in one place. To register, you’ll need your account number, Social Security number, and email address.

Once you’re registered, you can:

Make or cancel a payment
Send and receive secure messages on Message Center
Request a payoff quote
View transactions & payment history
Download your contract & other important documents on Document Center
Get timely notifications about financing milestones & next steps
Sign up for paperless billing and enroll in AutoPay

New features are being added all the time, so be sure to log in regularly for timely information and new ways to manage your account.

View your lease timeline

Keep these important action items in mind—and on your calendar.

6 months remaining: Explore your lease transition options. Maybe take a test drive.

3 months remaining: Receive your Wear and Use guide. If you haven’t yet, browse the latest inventory.

45 days remaining: Schedule your complimentary inspection. Arrange to turn in your vehicle, if applicable.

30 days remaining: Make your final payment. Then get ready for your next VW—all on My Account.

A few months before the end of your lease, you’ll be invited to:

View your lease transition options
Learn of your remaining action items
Shop and apply online in 3 simple steps

0 days remaining: Turn in or purchase your vehicle.

To learn more about the lease transition process, view your lease transition options below. If you need additional assistance, send Volkswagen Financial Services a secure message on My Account.

View lease transition options

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Looking to trade in your current VW?

Bird’s eye view of middle-aged man in casual dress walking Jack Russel Terrier toward parked Pure Gray Atlas Cross Sport.

If you are a lease customer, log in to My Account to review your options.

Get the details about resale value, learn the benefits of trading in your vehicle, and more.

View retail equity details

_{The name Volkswagen Retail Finance is authorized for use by Wells Fargo Bank, N.A. (Wells Fargo). Volkswagen is responsible for its products and services and for promotional statements about them and is not affiliated with Wells Fargo or its affiliates. Auto finance accounts are owned and serviced by Wells Fargo.}